In-Factory Services

Factory-trained technicians

With more than 25 years of professional experience in manufacturing and troubleshooting, and training and our ongoing commitment to providing the highest quality products, supported by our dedicated after-sales care, you can be sure of a service that is second to none.

When your scooter is damaged or disabled, don't panic, let our factory-trained technicians get your back up and running.


Over 3000 Genuine parts are in our warehouse, let's get it done on the same day.



Let FreeRider fix your FreeRider. Get the service tag number before shipping it in.

Get Tag #

Never overpaying services

Factory-trained tech services your mobility equipment,
and warranty full year on the parts you replace.

Electronic / $125

main cable, top console, controller card


Seat jammed, trigger, bearing or tiller

Tire / $60

$60/tire; less than 4 unit charge additional $18

Powertrain / $240

motor, brake, or transaxle

Battery Replacement/$0

Take your replacement in, we waive labor fee.

Services & Conditions

*This service is available to customers who purchased eligible models from our authorized dealers only. If you decline the repair of your product, you are still responsible for return shipping charges. Repaired products not paid for within 7 days of first notification may be resold as an unclaimed repair.